These Terms and Conditions (“Terms”) govern your use of https://myneograftindia.com/, https://store.myneograftindia.com/, the NeoGraft India Android app, and related consultation and ordering services (together, the “Services”) provided by NeoGraft Hair Clinic India, Chandigarh, India. By using the Services, you agree to these Terms.
1. Eligibility
You must be at least 18 years old to use the Services, book a consultation, or place an order.
2. About our information and services
Product and treatment information on our Services is provided for general informational purposes. It does not replace an in-person medical assessment. See our Medical Disclaimer for more detail.
3. Consultation requests
Submitting a consultation request, including any photographs you choose to provide, does not guarantee suitability for any treatment. Treatment plans are confirmed only after appropriate clinical assessment.
4. Orders, pricing and availability
Prices, product descriptions, and availability shown on our store are subject to change without notice. We aim to display accurate information but do not guarantee that the store is always free of errors.
5. Delivery, cancellations and returns
Delivery timelines, cancellation options, and return or refund eligibility for store orders are as stated on the product or checkout page at the time of your order. Please review those details before completing a purchase, or contact us with questions.
6. Payments
Payments are processed by PhonePe or the payment provider displayed at checkout, under that provider’s own terms and privacy notice. We do not store your full card, UPI, or bank credentials.
7. Acceptable use
You agree not to misuse the Services, including by attempting unauthorised access, submitting false information, or using the Services for any unlawful purpose.
8. Intellectual property
Content on our Services, including text, images, and logos, belongs to NeoGraft Hair Clinic India or its licensors and may not be copied or reused without permission.
9. Third-party services and links
Our Services may link to or rely on third-party services, including payment, hosting, messaging, and social media platforms. We are not responsible for the content or practices of third-party services.
10. Limitation of liability
To the extent permitted by applicable law, NeoGraft Hair Clinic India is not liable for indirect or consequential losses arising from your use of the Services. Nothing in these Terms limits liability that cannot be excluded under applicable law.
11. Governing law
These Terms are governed by the laws of India.
12. Changes to these terms
We may update these Terms from time to time. The current version will always be available on this page.
13. Contact us
NeoGraft Hair Clinic India, SCO 3009-3010, Sector 22D, Chandigarh 160022, India. Email: neograftoffice@gmail.com. Phone: +91-90419-99199.
